Green Garage EV
Portland, OR
Modern customer visibility for EV and gas shops
Marcus Liu
Co-founder, Green Garage EV
Measure
Approval response time after customer portal rollout
Measure
Status calls avoided by publishing timeline updates
Measure
Invoice questions reduced at pickup
Measure
Customer understanding of next action
The challenge
This scenario represents a small EV and hybrid shop where customer expectations are high and the service desk needs a reliable way to show status, approval state, and invoice readiness.
The solution
Cyon Auto focuses on the advisor-to-customer communication loop first. Deep DVI, parts automation, and advanced inspection media should remain roadmap or limited until they are runtime-proven.
What to validate
The measurable outcomes should be approval speed, fewer avoidable status calls, cleaner pickup invoice expectations, and customer comprehension of what happens next.
“The product promise is transparency first. Growth claims come after launch data proves them.”
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