Mendoza Auto Service
Austin, TX
From sticky notes to visible status
Ricardo Mendoza
Owner, Mendoza Auto Service
Measure
Status-call volume before and after customer timeline rollout
Measure
Average time from estimate sent to customer decision
Measure
Invoices visible to the customer before pickup
Measure
Workflow transitions with actor, timestamp, and next action
The challenge
This scenario represents a shop managing repair orders across advisors with paper clipboards, a shared whiteboard, and disconnected customer communication. The operational risk is not missing a feature; it is losing track of who owns the next customer-facing step.
The solution
Cyon Auto is designed to put the work order, approval request, invoice status, and customer-visible timeline in one focused workflow. Each transition records actor, timestamp, and next action so the service desk can see what needs attention.
What to validate
The right proof points are status-call reduction, approval turnaround time, invoice visibility, and fewer dropped handoffs. Those metrics should be measured with launch partners before this scenario becomes a customer case study.
“The launch question is simple: can customers see what changed, who changed it, and what happens next without calling the front desk?”
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